Observed payments
1,248
1,248
Unique payments seen during the selected period.
Payment journey observability for engineering, support, and finance
Understand every payment journey from signal to business impact
Cirklia turns fragmented merchant, PSP, and system events into a live payment overview, searchable evidence trail, and finance-ready insight for every transaction.
Search
Find events by payment, reference, or correlation key
Timeline
See merchant, PSP, and system signals together
Any PSP
Merchant events from any PSP; webhooks start with Adyen and Stripe
API keys
Tenant-scoped event ingestion
Payment overview
Monitor payment health, spot missing signals, investigate unresolved journeys, and understand payment performance across providers.
Provider
All providers
From
2026-04-26
To
2026-05-03
Redirect initiation
1,116
1,116
Payments that sent the customer to an external payment page.
Return completion
1,074
1,074
Redirected payments where the customer returned to the merchant site.
Missing returns
42
42
Redirected payments where no customer return has been seen yet.
Late confirmations
18
18
Payments still waiting for the provider final confirmation.
Unresolved outcomes
11
11
Payments where the final result is not known yet.
Median resolution
6m
6m
Typical time for a payment journey to reach a final result.
Needs attention
Open signals
Customer returns are missing
Cirklia keeps expected return signals visible until the journey is complete.
Provider health can be reviewed by source
Use provider, source, and status filters to understand where journeys need attention.
Payment journey
Tracked signals
Redirect initiation89%
Return completion86%
Missing returns3.4%
Late confirmations1.4%
Unresolved outcomes0.9%
Provider health
Provider dimensions
Group payment journeys by the provider field you send.
Compare provider health for business and finance reviews.
Merchant-side event ingestion accepts any PSP. Native webhook ingestion currently supports Adyen and Stripe, with more planned.
Open issues
Open gaps
Payment stuck in redirect
Customer return expectation
Confirmation overdue
Provider terminal confirmation
Status contradiction
Conflicting payment states
Time to resolve
Latency buckets
0-2m
824
2-5m
308
5-15m
88
15m+
28
Actual Cirklia product
Show every team exactly where the payment stands
Use the real workspace to move from noisy payment events to a confident answer: what happened, what is missing, what it means for the business, and what to do next.
1 trail
Merchant, PSP, and system signals together
Search
Find events and open the full journey
API keys
Tenant-scoped event ingestion
Payment overview that feels like mission control
Needs attentionSpot missing returns, overdue confirmations, unresolved outcomes, provider health, resolution latency, and business-impact patterns from one customizable dashboard.
app.cirklia.com/overview
Payment questions rarely belong to one team
A single checkout can cross your backend, a redirect page, a PSP, webhook delivery, support queues, and finance reconciliation. Cirklia gives every team the same payment truth.
Engineers search by five different IDs
Payment ID, merchant reference, PSP reference, trace ID, and raw event names often live in different tools when an incident starts.
States contradict each other
A merchant system can say pending while the PSP says failed or succeeded. Cirklia highlights inconsistent journeys for review.
Returns and confirmations go missing
Redirect flows need expected next signals. Cirklia tracks stuck redirects, overdue confirmations, and incomplete journeys.
Support and finance need the same evidence
Customer explanations, unresolved revenue, failure categories, raw payloads, and related events stay attached to the payment timeline.
"The hard part is not receiving a webhook. It is proving what happened before it, after it, and what signal never arrived."
Payment operations lead
Multi-provider merchant team
What the portal does today
One payment workspace for technical and business teams
The Cirklia portal combines a payment health dashboard, event explorer, timeline investigation view, finance-facing provider insight, and developer tooling for event ingestion.
Live payment overview
Track observed payments, redirect initiation, return completion, missing returns, late confirmations, unknown outcomes, provider performance, and resolution latency.
Event search and raw detail
Search by event, payment, merchant reference, or correlation key, then inspect metadata, raw payload, source, status, latency, and failure reason.
Journey timeline and gaps
Open any payment to see related events, current state, confidence, expected next signals, missing signals, customer-ready context, and finance-relevant evidence.
Developer ingestion controls
Create and revoke tenant API keys, test POST /api/event-ingestion/v1, preview headers and payloads, and copy ready-to-run cURL requests.
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SDKs or direct API
Start with the minimum canonical event: source, status, timestamp, and one payment correlation key.
X-API-Key
import { CirkliaClient } from "@cirklia/sdk";
const cirklia = new CirkliaClient({
apiKey: process.env.CIRKLIA_API_KEY,
});
await cirklia.eventIngestion.publish({
source: "PSP",
payment_id: "pay_29aKx8mN",
status: "AUTHORIZED",
timestamp: new Date().toISOString(),
});Prefer plain HTTP? Send the same payload directly to POST /api/event-ingestion/v1 with your tenant X-API-Key. SDKs are a convenience layer, not a requirement, and full integration docs are provided for both paths.
From event ingestion to payment answers
Cirklia follows the same workflow your team uses during an incident or payment review, but keeps it structured and searchable from the start.
01
Publish payment events
Send merchant-side events for any PSP through the ingestion API. For native webhook ingestion, Cirklia currently accepts Adyen and Stripe while support expands.
payment.createdMerchant
charge.succeededStripe
payment.capturedAdyen
02
Correlate references
Payment ID, merchant reference, PSP reference, trace ID, and correlation keys are grouped into one journey.
A
B
C
03
Rebuild the journey
Events are ordered into a payment timeline with state, health, confidence, raw payloads, and related event detail.
14:32:01
14:32:02
14:32:05
04
Surface open gaps
The dashboard highlights missing returns, overdue confirmations, unresolved outcomes, provider-level patterns, inconsistent signals, and business-impact trends.
!Confirmation overdue
Expected PSP terminal confirmation has not arrived yet
Product surfaces every payment team can use today
Every section mirrors a real Cirklia portal workflow, from engineering diagnosis to support explanation and finance review.
Customizable payment overview
Show, hide, resize, collapse, and reorder dashboard widgets for journey rates, provider health, open issues, gap reasons, and latency.
Searchable event ledger
Filter events by status, source, provider, and date range, then inspect raw payloads and metadata without jumping tools.
Priority insights
Spot elevated failure rates, missing returns, overdue confirmations, unresolved outcomes, provider-specific regressions, and payment-business trends.
Payment timeline view
See merchant events, PSP events, system expectations, missing signals, and related events in one journey support can explain and engineers can act on.
Ingestion tester
Build a sample event, validate JSON fields, switch between bearer and X-API-Key auth, preview the request, and inspect the response.
Tenant-scoped API keys
Create, copy once, monitor, and revoke ingestion keys scoped to the selected organization.
A payment investigation in Cirklia
The portal is designed for the moment support, engineering, and finance need the same evidence trail and the same answer.
Without Cirklia
Step 1 - Support receives: The customer returned from checkout, but the order is still pending.
Step 2 - An engineer checks one PSP dashboard and finds only part of the story.
Step 3 - The internal database has a different state from the provider.
Step 4 - Logs show webhook retries, but not whether the expected terminal confirmation arrived.
Step 5 - The team manually pieces together IDs and raw payloads before deciding what to do.
Investigation model:Manual reconstruction
With Cirklia
Step 1 - Support searches the payment, merchant reference, or correlation key.
Step 2 - The full journey opens with current state, confidence, gaps, and related events.
!Expected signal still open
Customer return was seen, but the PSP terminal confirmation is overdue. The raw payload and source metadata are attached.
Step 3 - Engineering knows which system needs follow-up, support can explain the status, and finance can see the operational impact with evidence.
Investigation model:Structured evidence trail
Manual reconstructionStructured evidence trailone evidence trail for the team
Why Cirklia instead of another dashboard?
General observability tools see logs. PSP dashboards see their own side. BI tools see late summaries. Cirklia models the payment journey itself.
| Tool | Journey timeline | Reference correlation | Expected-signal gaps | Tenant ingestion controls |
|---|---|---|---|---|
| Server logs | ||||
| PSP dashboards | Provider-only | |||
| APM / log tools | Manual | |||
| Custom internal tool | Possible | Ongoing maintenance | Ongoing maintenance | Ongoing maintenance |
| Cirklia |
Why not build it internally?
You can build a payment event model, API key management, ingestion testing, event search, journey timelines, expectation tracking, provider health analytics, and business-facing payment views yourself. That is a real product surface, not a quick dashboard.
Cirklia gives teams a focused payment observability layer while engineers keep improving the payment experience and business teams get clearer payment insight.
Product direction
From observability to operational correction
Today
Journey observability
Monitor payment health, inspect events, track missing signals, and manage ingestion.
Next
Reconciliation workflows
Use structured payment journeys as the foundation for finance-grade reconciliation and correction.
Once every event, expectation, and provider signal is structured, teams can move from explaining issues to preventing repeat operational and financial drift.
Frequently asked questions
Direct answers for teams evaluating Cirklia.
Request contact
Request early access to Cirklia
Tell us a little about your payment stack and where visibility breaks down. We will follow up with a focused walkthrough.
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